Shipping Policy
Delivery/Shipping Policy
- Food Delivery: Orders are typically delivered within 30-60 minutes, depending on the restaurant’s preparation time and distance.
- Ride-Hailing Services: Rides are fulfilled in real-time, with drivers arriving within 5-15 minutes on average.
- Parcel and Logistics Services: Same-day delivery.
- Home Services: As per scheduled time.
There may be potential delays due to a high volume of orders.
Shipping Charges Policy
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Standard Shipping Charges:
- Shipping charges vary based on the service category, delivery location, and order size. These charges are calculated and displayed at checkout.
- For specific categories like food, the charges may depend on distance and time of delivery.
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Free Shipping:
- Free shipping may be applicable on selected categories or orders above a certain value, as part of promotional offers.
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Cancellation of Orders with Shipping Fees:
- If an order is canceled after shipping has been initiated, the shipping charges will not be refunded.
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Refunds on Shipping:
- In case of order issues such as incorrect or damaged items, any applicable shipping refund will be processed according to our Return and Refund Policy.
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Delivery Partner Fees:
- For services like logistics, the delivery partner may charge based on the size, weight, and type of shipment. This fee will be transparently communicated at the time of booking.